Who We Are
Banwell & Associates Ltd (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Banwell & Associates Ltd’s registered office is at Crown House, Bridgewater Close, Burnley, BB11 5TE and we are a company registered in England and Wales under company number 03885314.
We are registered on the Information Commissioner's Office Register; registration number Z7006383, and act as the data processor when processing your data. Our designated Data Protection Officer/Appointed Person is Matthew Stansfield, who can be contacted at Crown House, Bridgewater Close, Burnley, BB11 5TE Tel 03452 572125.
Information That We Collect
Banwell & Associates Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we may collect from our instructors is: -
- Home Address
- Personal Email
- Business Email
- Home Telephone Number
- Mobile Telephone Number
- Vehicle Details – Make & Model
- Vehicle Registration Number
- VAT Status
- Insurance Claim Number (specific to our instructions)
We collect information in the below ways: -
- Instructions from our customers – Email/Online Portal/Audatex
How We Use Your Personal Data
Banwell & Associates Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law.
We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.
The purposes and reasons for processing your personal data are detailed below: -
- We collect your personal data in the performance of a contract or to provide a service and to ensure that vehicle inspections are completed and reports can can be sent out to our instructors.
You have the right to access any personal information that Banwell & Associates Ltd processes about you and to request information about: -
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
Banwell & Associates Ltd do not use any automated decision making process.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.
Banwell & Associates Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: -
- SSL encryption
- TLS encryption
- Restricted access
- IT authentication
Transfers Outside the EU
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Banwell & Associates Ltd does not transfer or store any personal data outside the EU.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Banwell & Associates Ltd, however, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.
How Long We Keep Your Data
Banwell & Associates Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK law and by our customers to keep your basic personal data (name, address, contact details) for a minimum of 7 years after which time it will be destroyed.
Lodging A Complaint
Banwell & Associates Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint to:-
Banwell & Associates Ltd
Crown House, Bridgewater Close, Burnley, BB11 5TE
Tel: 03452 572125 Email: [email protected]