Banwells – Covid-19 Update

Date Published: 8th April 2020

Banwells remains committed to providing a fully functional quality customer service throughout the difficult period ahead.

  • The working model we have allows full flexibility in supporting our insurer clients, helping to minimise disruption and avoid additional claims cost through:Inspection/assessment to determine whether vehicles are roadworthy in any cases where there is a repair delay
  • Damage assessment can be physical or via image in any cases where an Audatex estimate is not available, to avoid delays
  • For non-roadworthy vehicles, engineer assessed cash in lieu or constructive total loss settlement can be offered to avoid extended cycle times and ongoing losses

Physical vehicle inspections will continue with appropriate precautions being taken.

Understandably, some vehicle owners do not want a visit from an engineer. This is where our personally developed mobile phone product provides a safe solution allowing the customer to follow a simple step by step imaging guide. Results are returned directly to our engineering staff for review.

All desk based and settlement services are unaffected by any restriction, current or future.

Our client portal continues to allow instant access to our team and current claim progress. This can be accessed here.

All phone lines are manned 9am – 5pm.

We thank you for your co-operation and invite you to contact us should you require any further information.

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